The long-awaited judgment in the landmark case between BSkyB and EDS, involving a failed CRM system implementation, has at long last been handed down. In this session, Paul O’Hare, head of our outsourcing practice, and commercial technology partner, Andrew Joint, discussed the key findings in the case, and its implications for suppliers and buyers of IT systems and services, including its likely impact on the bid process and contract terms.
Materials from the event are listed below:
BSkyB v EDS: don't write cheques your delivery team can't cash - full slide deck (pdf)
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