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Outsourcing

We are recognised as one of the UK’s leading outsourcing practices, advising both service providers and customers in a range of sectors on their IT and business process sourcing transactions.

Our practice head, Paul O’Hare, is legal director to the board of the National Outsourcing Association, the UK’s leading outsourcing trade association, and we write the outsourcing chapter for the UK’s leading precedent textbook, Practical Commercial Precedents.

Our clients include 15 of the FTSE 100 companies, and span a range of sectors, including consumer products, financial services, FMCG, professional services and retail.

We advise on all phases of the outsourcing lifecycle, including:

• RFI and RFP preparation
• Bid evaluations and responses
• Drafting and negotiating the contract, and legal, commercial and operational schedules
• Mid-term reviews and renegotiations
• Dispute resolution
• Termination and exit strategies
• Retendering and insourcing

Key areas of our expertise include:

Applications development and maintenance
Asset management
Business process (finance and accounting, HR, payroll etc.)
Business transformation
Desktop, printer and MFD estates
Document management

Facilities management
Financial asset administration (including mortgage, loan and investment portfolios)
IT infrastructure
Legal process
Logistics, warehousing and fulfilment
Telecoms (fixed, mobile, voice and data)

Our outsourcing team advises on all aspects of the outsourcing transaction, including the commercial structure and pricing terms, employment aspects (including TUPE and ARD), sector-specific regulation (including FSA requirements), data protection, VAT and other tax aspects, and corporate structuring (including joint ventures and other strategic alliances).

Our recent experience includes advising:

a leading BPO provider on a number of loan and investment portfolio origination and administration deals with major financial institutions
a leading ITO and BPO provider on its contract with a major public sector client
a FTSE 100 technology company on its business transformation programme, including advising on its applications development and maintenance, desktop and IT infrastructure outsourcings
a FTSE 100 financial institution on its business process and document management outsourcings
a global luxury brand on the outsourcing of its warehouse and logistics functions
a major mobile telecoms network on the outsourcing of its network support and field management functions

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