Travel

By working with direct providers of travel services, travel service aggregators, travel industry facilitators and suppliers of transport and technology to all stages of the travel industry, we have developed a unique specialisation in the travel sector.

Our team advises on the specific regulation of the travel industry including package holidays, bonding requirements, international travel law conventions, CRS rules, Global Distribution Systems and travel association memberships in addition to providing general commercial advice on contracts and business operations to travel business organisations.

Key areas of our expertise include:

Travel systems, services and equipment arrangements for:

Capacity and load planning and management
Flight routing
Ticketing sales and distribution
In-flight entertainment
Air to land telecommunications
Global passenger, hotel, air, car and event reservations systems

Customer facing technology arrangements:

Call centre services outsourcing
Booking and other fulfillment services
'White label' travel offerings for partner online operations

Travel agent regulatory and operational requirements:

Project managing the regulatory process of establishing new travel agencies in the EMEA, including obtaining travel agency licences, insurance or bonding provisions and IATA licences
Representing clients’ with regulators including IATA, the CAA , ABTA, and UK Trading Standards specialist travel group
Assisting with the implementation of online dynamic package holiday capabilities
Sales and marketing and website legal issues
Customer complaint handling
Customer reviews

We also provide specialist employment advice to airline operators.

Our recent experience includes:

Acting for Expedia Inc, the leading global online travel supplier, on a variety of significant outsourcing transactions

Acting for the Expedia group on its strategic UK acquisitions

Advising Expedia on the unwinding of an international outsourcing arrangement

Acting for BMI regarding a business critical pay dispute involving trade unions

Strategic advice on complex reorganisations and restructurings on behalf of BMI

Advising BMI regarding European Works Councils, derecognition of a trade union and competing bids for voluntary recognition by two different unions

Acting for TripAdvisor on a number of projects relating to its UK operations

Back to Services