Kemp Little

Have a question? Email us

Looking for something? Search

MENU MENU
Insights overview

18 June 2015

Types of services that would help to mitigate against the risk of SaaS supplier failure

Kemp Little Consulting and NNC Group look at SaaS Assurance Our previous post, described some of the issues end users would face if a provider of… Read more

more content below

Kemp Little Consulting and NNC Group look at SaaS Assurance

Our previous post, described some of the issues end users would face if a provider of business process or data critical SaaS applications failed.  Here we set out the service framework designed alongside NCC Group to help customers using SaaS and their providers benefit from appropriate continuity solutions.

Figure 1 shows the types of services that would help to mitigate against the risk of SaaS supplier failure.

Service Model to mitigate against the risk of SaaS Supplier failure

Figure 1: Service Model to mitigate against the risk of SaaS Supplier failure

Specific solutions will be dependent upon the nature of the SaaS application and how it is built, how it is being used, business criticality and capabilities in the end user organisation.

Many SaaS solutions are procured as rapid business improvement projects and initially deployed as a pilot where the business risks of failure are low.  However, these solutions can often end up being rolled out quite quickly and key parts of the business become dependent upon them by stealth.

It is therefore important for organisations to develop a deep understanding of their SaaS estate and regularly review the risks of supplier failure and put in place appropriate risk mitigation measures.

We put an industry kitemark at the centre of our service model and we then categorise the other solutions into four main areas of risk – service, data, application and knowledge. The kitemark ensures that providers can illustrate independent validation of continuity arrangements; for SaaS customers, it underpins the testing and audit-readiness of failover planning.

Many SaaS providers and their customers are already benefiting from services delivered under the SaaS Assured framework by NCC Group. Utilising this service framework, NCC Group is investing further in configuring its service offerings reflecting market, legal and customer feedback.

We will be discussing the issues surrounding commercial security of Software as a Service at the forthcoming Cloud World Forum in London on 24th and 25th June 2015.  See the link here for details.

 

For more information about how to mitigate the risks of SaaS supplier failure, please contact David Turver (Kemp Little Consulting) or Chris Hill (Kemp Little Commercial Team).

You can also find more information on NCC Group’s current SaaS Assured offering here.

Marketing and Business Development
marketing@kemplittle.com   020 7710 1624

Kemp Little
Cheapside House
138 Cheapside
London EC2V 6BJ
Kemplittle.com

I want to share this News Twitter Linkedin Facebook

Other stuff you might like

  1. Lessons in applied technology – responsible gambling
  2. How Batteries Could Be The Next Technological Breakthrough
  3. Employee screening under the SMCR
Kemp Little

Lawyers
and thought leaders who are passionate about technology

Expand footer

Kemp Little

Cheapside House
138 Cheapside
City of London
EC2V 6BJ

020 7600 8080

hello@kemplittle.com

Services

  • Commercial technology
  • Consulting
  • Disputes
  • Intellectual property
  • Employment
  • Immigration

 

  • Sourcing
  • Corporate
  • Data protection & privacy
  • Financial regulation
  • Private equity & venture capital
  • Tax

Sitemap

  • Our people
  • Insights
  • Events
  • About us
  • Contact us
  • Cookies
  • Privacy
  • Terms of use
  • Debt recovery charges

Follow us

  • Twitter
  • LinkedIn
  • FlightDeck
  • Sign up for our newsletters

Kemp Little LLP is a limited liability partnership registered in England and Wales (registered number OC300242) and is authorised and regulated by the Solicitors Regulation Authority. Its registered office is Cheapside House, 138 Cheapside, London EC2V 6BJ. The SRA Handbook can be accessed by clicking here.

  • Legal 500 top tier logo
  • Emerging Payments Awards finalist logo
  • Finance Monthly Global Awards logo
  • Plexal logo
  • LORCA logo
  • Make Your Ask logo
  • Our people
  • Services
    • Commercial technology
    • Consulting
    • Corporate
    • Data protection & privacy
    • Disputes
    • Employment
    • Financial regulation
    • Immigration
    • Innovation
    • Intellectual property
    • Private equity & venture capital
    • Sourcing
    • Tax
  • Insights
  • Events
  • About us
    • Who we are
    • Our social responsibilities
    • Our partnerships
    • Join us
  • Contact us
  • FlightDeck
  • LORCA
  • Sign up for our newsletters
  • Follow us
    • Twitter
    • LinkedIn
close
close
close

Send us a message

Fill in your details and we'll be in touch soon

close

Sign up for our newsletter

Please select from the areas of interest below.

Themes

Services

Please select below any publications that you would like to receive:

Newsletters

close
  • Our people
  • Services
    • Commercial technology
    • Consulting
    • Corporate
    • Data protection & privacy
    • Disputes
    • Employment
    • Financial regulation
    • Immigration
    • Innovation
    • Intellectual property
    • Private equity & venture capital
    • Sourcing
    • Tax
  • Insights
  • Events
  • About us
    • Who we are
    • Our social responsibilities
    • Our partnerships
    • Join us
  • Contact us
  • FlightDeck
  • LORCA
  • Sign up for our newsletters
  • Follow us
    • Twitter
    • LinkedIn
This website uses cookies to ensure you receive the best user experience, if you continue to browse our site we will assume you are happy with this, to learn more read our privacy policyOk